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STORE POLICY

Calm Avenue Policies

Welcome to Calm Avenue! Below you’ll find all the essential policies for our international customers to ensure a seamless and transparent shopping experience. Thank you for choosing Calm Avenue for your health and wellness tools.

Privacy Policy

At Calm Avenue, Your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect Your personal data.

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What Information We Collect:

  • Name, email address, shipping address, and phone number.

  • Payment details (processed securely and not stored by us).

  • Browsing behavior through cookies (with consent).

How We Use Your Data:

  • To process and deliver Your orders.

  • To send updates on Your orders or new products.

  • For internal analytics to improve our website and services.

Who We Share Your Data With:

  • Payment processors (e.g., PayPal, Stripe) for secure transactions.

  • Shipping providers (e.g., DHL, Royal Mail) to deliver Your order.

  • We never sell or share Your data with third parties for marketing.

Your Rights:

  • Request access to the data we hold about You.

  • Request corrections or deletion of Your data.

  • Opt-out of marketing communications at any time.

For privacy inquiries, contact us at calmavenueuk@gmail.com

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Terms & Conditions

Use of Our Website: By accessing Calm Avenue’s website, You agree to use it for lawful purposes only. All content, including text, images, and designs, is the intellectual property of Calm Avenue.

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Order Process:

  • Orders are confirmed via email once payment is processed.

  • We reserve the right to cancel orders due to errors in pricing or stock availability.

Liability Disclaimer:

  • While we strive for accuracy, we cannot guarantee that all information is free of errors.

  • Calm Avenue is not liable for delivery delays due to circumstances beyond our control.

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Shipping Policy

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Shipping Destinations: We ship to the UK, Europe, and the USA.

Processing Times: Orders are processed within 1-3 business days.

Delivery Times:

  • UK: 3-5 business days.

  • Europe: 5-10 business days.

  • USA: 7-14 business days.

Shipping Costs: Shipping costs are calculated at checkout based on destination and weight.

Customs and Duties: International customers are responsible for any customs fees or duties required by their country.

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Cookie Policy

What Are Cookies? Cookies are small files stored on Your device to enhance Your browsing experience.

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How We Use Cookies:

  • Remember Your preferences (e.g., cart items).

  • Collect anonymous data for analytics to improve our website.

You can manage or disable cookies through Your browser settings. By using our website, You consent to our use of cookies.

FAQs

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How long does shipping take to the USA? Shipping to the USA typically takes 7-14 business days.

Can I customize my planner? Currently, we don’t offer customization, but we’re exploring this for the future.

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